Shipping policy

We ship all orders to the address specified during checkout as the ‘shipping address.’ Please use a deliverable address. Darkworks Design will not be held responsible for the loss of a package due to inaccuracies in the ‘shipping address.’ All undeliverable packages returned to Darkworks Design will result in a refund to the customer less shipping charges.  

Shipping times are an estimate and cannot be guaranteed. Tracking information, if obtainable, will be emailed to the customer when the package leaves our facility. International shipments can be delayed due to Customs which is beyond the control of Darkworks Design. International shipments can sometimes take 30 days to reach destination. Any duties, tariffs, and/or brokerage fees are the sole responsibility of the customer. Please be aware of your country’s Customs and Tariff Policies before placing an order.  

Items on back-order will ship as soon as they become available. Updates on availability will be emailed when possible to the customer. Some items may remain on back-order longer that originally quoted. Standard Back-ordered items may be canceled for a full refund before they ship but specially built or special order parts may not be cancelled unless otherwise arranged.   

Darkworks Design packs all merchandise carefully to prevent damage during shipments. Occasionally, damage may still occur in transit. Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering must be reported to Darkworks Design and shipping carrier immediately. If damage is observed, refuse the package and 'return to sender'.  

If you received a wrong item, contact Darkworks Design at within 2 business days from the date of receipt to obtain a return shipping slip. Replacements will be sent once the wrong item has been received and confirmed by Darkworks Design.