Refund policy

Darkworks Design will only handle returns for the direct purchaser. If the purchase was made from a retailer other than Darkworks Design, please contact the place of purchase for further assistance.   Returns on ‘new’ merchandise for exchange or refund will be allowed within 30 days from the date of shipment.

‘New’ merchandise cannot be used or show signs of damage from installation or mounting. If you install, modify or try to duplicate any parts in any way, you automatically waive your right to returns, refunds or exchanges.  

All returns must be accompanied with a ‘return merchandise authorization’ (RMA). To receive an RMA, you must contact Darkworks Design. When requesting an RMA, please provide the following details: Name, Order Number, Date of Purchase, and Phone Number. Returns will not be processed without an RMA. Returns must also be received within 14 days from the issuance of the RMA. A RMA does not guarantee a refund or replacement. All returns will be inspected upon return to Darkworks Design for return eligibility. Returns must be shipped prepaid by the customers. Please maintain all shipping and tracking information until your return is processed since Darkworks Design is not responsible for items lost in shipment. Shipping charges are not refundable. Please include a copy of your original invoice and contact information with all returns. Eligible returns will be exchanged or refunded less a 20% restocking fee. Refunds will be issued to the credit card or PayPal account used for the original purchase.  

Purchases may be cancelled for a full refund before the order ships if the purchase is for a normally stocked item. If the order is placed for items that are specially made then Darkworks Design reserves the right to charge a cancellation fee of up to 20%.  Please contact Darkworks Design immediately to stop the processing of an order. Once cancellation is confirmed, a credit will be issued.  

Orders already shipped from Darkworks Design's facility cannot be cancelled and will fall under the Returns for Refund or Exchange guidelines.  

Special order or customized items cannot be cancelled, returned or exchanged.  

It is the responsibility of the customer/installer to verify the proper size and application of all parts before installation.